Shipping Policy
Vellure currently ships to customers within the United States.
Processing Time
Orders are typically processed within 1–3 business days before shipment.
Estimated Delivery
Standard delivery is typically estimated at 7–14 business days. Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs, or other circumstances outside our control.
Shipping Cost
We currently offer free standard shipping on eligible U.S. orders. Any applicable shipping charges will be clearly displayed at checkout before payment.
Order Tracking
When tracking information becomes available, customers will receive shipping confirmation and tracking details using the contact information provided at checkout.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information. Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Delayed Packages
If your order is significantly delayed or tracking indicates a delivery issue, please contact us with your order number so we can assist you.
Contact Us
For questions about shipping or your order, please contact us through the contact information provided on our website.