Return & Refund Policy
At Vellure, customer satisfaction is important to us. If you experience an issue with your order, please contact us and we will do our best to assist you.
Returns
We accept return requests within 30 days of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging.
For hygiene and safety reasons, opened or used personal care products cannot be returned unless the item arrived damaged, defective, or incorrect.
Please contact us before returning any product. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible and include your order number and clear photos of the product and packaging.
Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Return Shipping
Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Return instructions and the appropriate return address will be provided after your return request is approved.
Please do not send returns to the address shown on the shipping package without contacting us first.
Contact Us
For return or refund questions, please contact us through the contact information provided on our website.